Quality Control Manager
Maadi, Cairoposted 2 months ago62Applicants for1 open position
- 21Viewed
- 2In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities:
- Data Collection & Dashboard Maintenance
- Collect and summarize quality-related data such as complaints, returns, and delays from the distribution system and CRM.
- Design and maintain real-time KPI dashboards (e.g., delivery on-time rate, first-attempt success rate, customer satisfaction).
- Quality Trend Analysis
- Analyze weekly and monthly changes in quality indicators to identify high-risk areas or time periods.
- Prepare trend reports and propose targeted improvement plans and priorities.
- Cross-Departmental Improvement Coordination
- Lead quality improvement meetings and coordinate with multiple departments, including Operations, IT, Customer Service, and Scheduling.
- Track progress and evaluate the effectiveness of implemented improvement measures.
- Process & Training Support
- Support the training team in developing quality-related training materials for delivery and customer service teams.
- Conduct special training or communication sessions for front-line staff following new process or system launches.
Job Requirements
- Bachelor’s degree in Logistics, Engineering, Management, or a related field.
- 2–3 years of experience in quality management
- Experience in the shipping/logistics industry is a must.
- Proficient in Excel (pivot tables, formulas, charts).
- Basic knowledge of SQL or BI tools.
- Strong leadership, analytical, and reporting skills.
- Clear logical thinking and excellent coordination skills.
- Familiarity with ISO standards or equivalent frameworks is a plus
