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Help Desk Manager

Talaat Moustafa Group
Dokki, Giza
Posted 4 years ago
233Applicants for1 open position
  • 133Viewed
  • 3In Consideration
  • 131Not Selected
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Job Details

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Job Description

  • Managing and supervising help desk team by assigning and distributing tasks between the team
  • Supervising the preparation of new computers with the operating system and the needed applications withing the organization policies
  • Follow up on tasks completion of resolving all issues of Computers and peripherals
  • Have daily reports of the department tasks and completion time
  • Measure the team performance by matching it with the standard Kips of the organization
  • Evaluate the current help desk team
  • Make sure that there are no issues remain unsolved
  • Give guidance to the help desk team with the standard methodology of solving and troubleshooting technical issues
  • Manage any conflict arises between the team members
  • Coordinate between help desk department and other IT departments in problems solving
  • Reports to the IT Director
  • Remotely accessing hardware or software for clients to make changes and fix problems

Job Requirements

  • Educational Background:-  Bachelor of Engineering OR Information Systems OR Computer Sciences
  • Years of experience:- 8 - 10
  • Proficiency in Computer Programs:-
  1. CSE 2012 OR 2016 Microsoft Certificate ( Must )
  2. A+ & N+ Courses 
  3. CCNA
  • Excellent command of English and Arabic Languages is a must.

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