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Job Description
- Managing and supervising help desk team by assigning and distributing tasks between the team
- Supervising the preparation of new computers with the operating system and the needed applications withing the organization policies
- Follow up on tasks completion of resolving all issues of Computers and peripherals
- Have daily reports of the department tasks and completion time
- Measure the team performance by matching it with the standard Kips of the organization
- Evaluate the current help desk team
- Make sure that there are no issues remain unsolved
- Give guidance to the help desk team with the standard methodology of solving and troubleshooting technical issues
- Manage any conflict arises between the team members
- Coordinate between help desk department and other IT departments in problems solving
- Reports to the IT Director
- Remotely accessing hardware or software for clients to make changes and fix problems
Job Requirements
- Educational Background:- Bachelor of Engineering OR Information Systems OR Computer Sciences
- Years of experience:- 8 - 10
- Proficiency in Computer Programs:-
- CSE 2012 OR 2016 Microsoft Certificate ( Must )
- A+ & N+ Courses
- CCNA
- Excellent command of English and Arabic Languages is a must.