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Infrastructure Monitoring Engineer

Fawry for Banking Technology and Electronic Payments S.A.E
Smart Village, Giza
Posted 1 year ago
69Applicants for1 open position
  • 60Viewed
  • 3In Consideration
  • 33Not Selected
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Job Details

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Job Description

  • This position is responsible for monitoring and assessing potential issues relating to large-scale network, system, application, service, and business activity monitoring solutions. 
    The Infrastructure Monitoring Engineer will monitor all incoming alerts using various tools and perform actions based on predefined instructions.
  • This position includes performing 1st level troubleshooting, manual alert correlation, and resolving issues as required.

Main Responsibilities: -

  • 24x7 proactive monitoring of server, storage, backup, applications, and network environment alerts via monitoring tool and Email.
  • Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
  • Prepare and maintain Documentation, Reports, and provide follow on the status of identified task
  • Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients
  • Uses technical writing skills to create and maintain Knowledge Base article
  • Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issue
  • Perform daily health checks (Network, Servers & Applications).

Job Requirements

  • Bachelor's in computer science or equivalent work experience.
  • Minimum 1+ years’ experience administering multiple monitoring systems such as SCOM, SolarWinds, Nimsoft etc.
  • Graduates from ITI in similar tracks (3/9 Months) are welcome to apply.
  • Knowledge of Windows, Linux, Database & Network Infrastructure
  • Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
  • Shows initiative and has a strong desire to share knowledge with others.
  • Attention to detail maintains high-quality work while handling a large volume of alerts.

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