Customer Service Representative
Ebling -
Dokki, GizaPosted 3 years ago225Applicants for2 open positions
- 223Viewed
- 23In Consideration
- 93Not Selected
Job Details
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Job Description
Duties and Responsibilities
- To keep customers happy and successfully solve any problems that may arise, Customer care heroes perform a range of tasks. Based on the job listings we analyzed, Customer care heroes are expected to take on these duties and responsibilities
- Once they receive a message from a customer, they must listen carefully to the customer’s question or complaint before the following protocol to resolve the issue or answer the question.
- Learn About New Products and Services
- Develop Customer Service Solutions Since they serve as their organization’s first point of contact with its customers,
- Identify Possible Website Errors
chat agents are the first people within their organization who will be alerted of website errors and other technical problems - Document Issues and Resolutions
- In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution.
Customer care heroes Skills
Job Requirements
- Proven success in customer service and consultative sales environment (one year+) with maximum age 25 years old
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Resilience needed to maintain a steady stream of customer calls, chat and social media platform efficiently
- Ability to adapt communication style to a wide variety of personalities and situations
- Commitment to implementing feedback as a means of achieving individual and team performance goals
- Technical savvy to multitask and navigate through multiple Windows-based applications
- Passion for building customer loyalty through exceptional listening and consultative relationship building
Core skills:
- Experience within gulf culture environment (UAE & KSA )and it is a must speaks & write with their language and flexible on the rotational shift schedule
- Proficient in Microsoft Office Suite
- Knowledge of customer service practices
- Sales experience
- Positive Attitude.
- Strong written and verbal communication.
- Bilingual English& Gulf Arabic accent
- Bachelor’s degree in any field
- Knowledge of call center tracking systems
Advanced skills:
- Experience in mediation and conflict resolution techniques with gulf Customers
- Integrity to manage sensitive customer information
- Working under time constrictions