Job Details
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Job Description
- Develop company-wide documentation and standardization for Nahdet Maser policies, processes, and business forms taking into consideration the established quality standards and best practices
- Analyze internal and external audit results and process performance measurements to discover areas of improvement Implement process improvement initiatives in coordination with process owners and activity managers as per business priorities and in line with Nahdet Masr Quality objectives to enhance the QMS on a continual basis
- Develop Key Performance indicators (KPIs), service level agreements and records for Nahdet Masr processes based on best practices and seek approval as required to measure performance of operations
- Implement improvement initiatives based on analysis of satisfaction survey results to enhance customer satisfaction
Key Result Areas:
- implementation of Management Standards requirements and business requirements
- Policies and Procedures and KPI’s in place
- Corrective and preventive actions in place
- Adherence to internal audit plans
- Requirements analysis and verification
- Recommendation of IT solutions based on requirements analysis
Job Requirements
- A degree in Business Administration in an accredited university or college, or its equivalent
- Years of experience from 8-10
- Excellent in English .
- Execution capability
- Expertise in making feasible plans
- Proficiency in capacity building
- Successful track record of businesses that have been developed
- Certified Six Sigma , PMP , ITIL
