Job Details
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Job Description
- Handle complaints, customer queries, resolve issues within specified timelines.
- Conduct necessary research and follow with other departments on behalf of the customer.
- Provide status update to customers on pending / ongoing cases.
- Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval.
Job Requirements
- Graduate from a well-known university.
- Experience in customer interface.
- High communication and problem solving skills.
