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Job Description
- Responsible for day-to-day delivery operations.
- Assist with the implementation of new processes and procedures.
- Identify ways to improve customer experiences.
- Interact with couriers in answering questions, and resolving issues.
- Daily live Tracking couriers to maintain sufficient service to the clients.
- Troubleshoot and investigate fraud and troubled orders.
- Monitor, anticipate and manage the live operation to ensure a great user experience
- Manage real-time fleet capacity.
- Lead the communication with the fleet for ongoing orders.
- Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.
Job Requirements
- Excellent communication skills.
- 0-1 year experience
- Males are preferred
- Excellent Microsoft office skills.
- Bachelor degree.
- Fluent English
