SRE & Support Engineer - Cairo
Cegedim -
New Cairo, CairoPosted 3 years ago20Applicants for5 open positions
- 20Viewed
- 20In Consideration
- 0Not Selected
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Job Description
Position
- Cegedim.cloud is a department of the Cegedim group, which provides its customers with Cloud services (virtual machines, load balancing, storage, etc.) managed through a CMP (Cloud Management Platform) and APIs. With datacenters in several continents and a best of breed infrastructure.
- Cegedim.cloud seeks to support it in its growth an engineer to monitor and maintain the automation of its infrastructures and systems. Reporting to the SRE manager, he will work in a dynamic, passionate and innovative team of developers and systems engineers specializing in automation.
Missions
- Monitor and maintain the automation building blocks of infrastructure and systems
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Work jointly with developers and other systems teams while respecting the DevOps culture
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Ensure the quality of automation services
Job Requirements
Experiences / Skills
- 2+ years in Linux and Windows systems administration
- Excellent problem-solving and communication skills
- Good understanding of computer systems
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Hands-on experience with Windows/Linux environments
- Good knowledge of scripting languages: Python, Bash, PowerShell…
- Knowledge of automation tools such as puppet, ansible, terraform
- Knowing Kubernetes is a plus
Technical environment
- Systems: Linux / Windows
- Containerization: Kubernetes
- Basics: Oracle / MongoDB / PostgreSQL
- Scripting: Python / Bash / PowerShell / Groovy / Go
- CI / CD: Git / Jenkins / SaltStack / JIRA