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Job Description
- Implement systems for customers on-site and remotely
- Train customer’s staff on using systems
- Document customer implementation process
- Troubleshoot and resolve customer problems on time
- Make sure to satisfy customers
- Research and identify solutions to customer problems
- Adhere to company standards and policies
- Work on self-development
- Work to understand previous customer problems and resolution techniques
- Properly escalate unresolved problems to manager/team leader
- Ensure all resolutions are properly documented
- Document technical knowledge in the form of notes and manuals
- Work on any task as asked by manager/team leader
- Adhere to high-quality standards
Job Requirements
- Good command in English.
- Experience in accounting
- Good understanding in financial systems
- Ability to deal with customers
- Teamwork spirit
- Strong communication skills to collaborate with cross-functional departments
- Good time-management skills
- Ability to work under pressure
- Problem solving skills
- Self-motivated
- Analysis skills
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