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Customer Service Officer

Basata Microfinance Solutions
Nasr City, Cairo
Posted 3 years ago
376Applicants for1 open position
  • 217Viewed
  • 47In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Manage timely communication with all generated leads with the objective to turn them in to potential and active clients.
  • Interface with clients and CROs to handle both pre-sales and post-sales service functions.
  • Provide outstanding customer service to improve customer satisfaction and relationship.
  • Handle and resolve customer complaints/inquiries via phone calls or messages in a timely and accurate manner.
  • Conduct outgoing phone calls and handle incoming phone calls related to: clients inquiries, clients’ analysis, completion of all required documents, communication of company’s and products’ terms and conditions.
  • On spot answering clients on Social Media and Online chats.
  • Provide ongoing feedback and reports with actual status and journey of generated leads.
  • Conduct clients’ exit interviews surveys and reporting rationales
  • Contact customers regarding payment delays to determine cause and possible corrective measures.
  • Develop knowledge about each customer’s business model and requirements.
  • Maintain competent understanding of company’s products, terms and conditions.
  • Ensure CRM configurations and settings are setup to attain business goals and drive user-adoption
  • Collaborate with CRM team on campaign strategies, CRM setup, and data-driven decisions
  • Implement, and execute sales and service campaigns
  • Monitor CRM usage by sales and service reps to ensure data integrity; work with CROs, Branch Managers and Department management to ensure proper protocols and SLAs are followed

Job Requirements

  • Excellent Communication Skills

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