Job Details
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Job Description
We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional with experience in B2B SaaS, social media, PR and promotional events, we would like to meet you.
Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to convey the voice of our brand and manage all community communications.
Responsibilities:
- Respond to comments and prospects/customer queries in a timely manner online and offline.
- Provide engaging text, image and video content for social media accounts
- Build relationships with customers, potential customers, industry professionals and journalists
- Develop clients success stories and case studies.
- Monitor and report on feedback and online reviews
- Set and implement social media and communication campaigns to align with marketing strategies
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Product and Sales departments to stay updated on new features
- Handle de-escalation calls with unsatisfied customers.
- Stay up-to-date with digital technology trends
Job Requirements
Requirements:
- Relevant work experience. Ideally in B2B SaaS.
- English and Arabic (Kuwaiti) copywriting skills
- Excellent verbal communication skills
- Hands on experience with social media management for brands
- Ability to interpret online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
