Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Suggestions:The ability to prioritize and manage several different tasks at once.
- Act as level-2 support to our technical support team, as required and needed.
- Identify risks and issues by addressing where appropriate and/or highlighting them to management.
- Set up and configure the platform software on Windows Servers.
- Liaise and work between Cloud Ops/QA and Level-1 Support teams.
- Test functionality of the platform involving each system and component.
- Manage and solve platform issues using little to no supervision.
- Proactively monitor and resolve issues with the platform.
- Think critically to reproduce and resolve problem.
- Document all aspects, including reproductions and resolutions within the support ticketing system.
- Own escalated issues and drive them through to resolution by working with appropriate teams.
- Work on-call after-hours support rotations as required.
- Other duties as assigned.
Job Requirements
- Bachelor’s degree Preferred.
- 4+ years of experience working in Technical Support.
- Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams.
- Strong analytical, problem solving and troubleshooting skills.
- High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs.
- Basic SQL knowledge/experience.
- Team player and Fast learner – New environment and processes.
