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Job Description
- Travel between sites on a scheduled basis and provides twenty-four (24) hour on-call responsibility for technical support and repair for site problems.
- Bring any critical security issues to the attention of management.
- Serve on task forces, process improvement initiatives as assigned.
- Review the alarm activity of security systems, prepare reports, and plan an alarm abatement strategy. Communicate results to required business groups.
- Provide and maintain regular reporting of results relating to preventative maintenance, commissioning, and post-installation inspections.
- Provide installation, testing, preventative maintenance, and repair to home security devices for Fidelity executives.
Job Requirements
- Bachelor's degree
- At least 3 years of experience in a technical security environment with 1 - 3 years in the direct management of construction or security installation projects.
- Strong analytical and problem-solving skills
- Excellent customer service skills
- Technical knowledge of Smart Home, CCTV, intrusion alarm, Audio/radio communication and other related systems
- Expertise in design, maintenance, and troubleshooting an enterprise-wide security environment
- An ability to communicate effectively orally and in writing
- Proficiency in the use of Fidelity standard software.
- Familiarity with AutoCAD is preferred.
- Results oriented
- Flexibility
- Political/organizational astuteness with the ability to work and interact with all levels of the organization from administrative assistants to senior business unit leaders
- Ability to work independently
- Team player
- Excellent attention to detail
- Ability to manage complexity. Well organized.
- Ability to integrate devices or sub-systems into integrated, enterprise-wide systems
- Working knowledge of NEC, NFPA and OSHA codes