Customer Service Coordinator
Ascom -
Maadi, CairoPosted 3 years ago160Applicants for1 open position
- 151Viewed
- 43In Consideration
- 108Not Selected
Job Details
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Job Description
- Coordination with sales team for receiving the customer needs and related purchase orders .
- Deal directly with customers either by telephone, electronically or face to face for delivery planning against received P.O.s.
- Respond promptly to customer inquiries and get it connected to sales rep.
- Start receiving the customer complaints to initiate its cycle in the system and keep following up till case closure with customer.
- Coordination and follow up with production / Q.C / warehouse and dispatch for the agreed delivery plan (crusher and milled products)
- Coordination and follow up with logistics team and direct follow up the contractors for the delivery plan
- Customer follow up till successful delivery in time.
- Initiate and keep updating a customer movements analysis
- Keep updating finance and internal Audit team by customer transactions done in details.
- Manage and Keep updating customs department for the day shift documentation control per the existing loaded containers.
- Hold the responsibility for updating the final weight and deliveries of all customer to get the monthly accrual done at end of every month without delay.
Job Requirements
- Bachelor’s degree.
- 1-2 years experience
- Fluent in English
- Logistic and Export background is highly preferred.
