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Job Description
- Responsible for the smooth operation of company software products.
- Analyzes business process, Gaps, participates in designing and implementing business cycles and workflows.
- Instructs users on the use of software products and manuals.
- Aids customer in implementation issues and results verification.
- Refers major software problems to the development department for correction.
- Document all issues in the tracking system.
- Setup and configuration of the test environment in order to duplicate issues.
- Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
- Assist in the preparation of reports for customer communication.
- Establish and maintain excellent working relationships with all customers at all times.
- Keep up-to-date with technology and company product knowledge.
Job Requirements
- Certified in one or more of the following is preferred:
- MCSA, MCSE, N+, Technical Support experience: 2 years in similar position preferred in the pharmacy field
- Education: Bachelor degree (Engineering or Computer Science, )
- Gender: Males.
- Age: Maximum 28 Years old.
- Non - Smoker is a must.
- Skills: fluent in English, Network skills, good communication skills, work under pressure, and intelligence to solve problems, sense of responsibility.
