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Job Description
- Report, respond and resolve issues, customer requests, and problems.
- Ensuring the integration of all systems components; e.g. procedures, databases, policies, software, and hardware.
- Assuring software and systems quality and functionality.
- Writing and maintaining documentation.
- Monitoring systems resources including performance, capacity, availability, and recover ability.
- Ensuring systems availability, functionality, integrity, and efficiency.
- Maintaining systems configuration.
- Diagnosing and resolving problems in response to a customer reported incidents whenever possible.
- Maintaining problem tracking and resolution databases.
- Applying customer support policies, procedures, and standards.
- Identify and resolve issues and problems whenever possible.
- Assist in Implementation and testing of the sales force automation system (i.e. sales Buzz).
- Assist in Implementation and testing retail applications (i.e. RMS, Microsoft dynamics AX or Retail pro system ).
- Cover all stores' needs in retail applications. (i.e. RMS, Microsoft dynamics AX or Retail pro system ).
- Execute all promotions plans in retail applications.
- Providing assistance and support to all users of business applications, responding to their queries and requests within company policies and procedures.
- Provide daily assistance, help-desk support and first-level troubleshooting and problem solving to internal business applications (i.e. RMS, Microsoft dynamics AX or Retail Pro system).
- Creates queries and reports for providing timely and accurate information to users.
- Act as an escalation point if needed and solve application incidents.
- Continuously monitor the various incidents related to the Sales Force Automation applications.
- Carry on all routine tasks that assure proper and healthy application utilization.
- Stand accountable for bug fixes and small enhancements.
- Providing user/customer training.
- Install, configure, upgrade, and troubleshoot software components;
- Assure users have the right access to the authorized applications/modules on regular basis.
- Report any miss using for responsibilities or user access to applications.
- Report any issues in the infrastructure that serves the applications under his supervision.
Job Requirements
- Bachelor's degree in computer science or any relevant study.
- +5 years IT Applications experience in Supporting sales cycle.
- Customer Oriented preferred to deal with the sales team.
- Good experience in MS SQL database (2008.,2010,2012 ).
- Supporting Sales Buzz application is preferred ” at least one year”.
- Knowledge of the Oracle database is a plus.
- Knowledge of Oracle ERP is a plus.
- Familiar with crystal reports is a plus.
- Knowledge of the sales distribution cycle is a plus.
- Knowledge of basic accounting concepts is a plus.
- Excellent analytical & problem-solving skills.
- Multitasks efficiently in a timely manner.
- Hard worker and able to work under stress.
- Good command of English language skills.
