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Job Description
- Plan, organize and control all activities in the operations department ( Branches - Online platform - Sales section ) in order to provide the best possible service to clients.
- Achieve the action plan and targets.
- Prepare and implement the department’s operational plan maintains the departmental record and filing systems and approves scheduling of courses.
- Oversee the daily operations of all Operations sections.
- Provide supervision, guidance, coaching, recognition, motivation, and training to assist in the development and adherence of the Operation department
- Monitors client expectations and ensures effective communications to operations employees.
- Identifies performance and expectation gaps and facilitates resolution. Communicating and coordinating with internal departments.
Job Requirements
- Bachelor of related background education.
- Excellent English Language.
- Previous experience in the same job for at least 3 years.
- Previous experience in sales and customer care for at least 5 years.
- Preferably to be familiar with the training courses industry
