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Job Description
- Responsible for monitoring and supporting the Team to ensure that after sales requests , inquiries and complaints are Handled professionally are per SLA
- Handle escalation in a problem - solving Manner and work on avoiding their occurrence by digging into the root causes of Complaints
- Monitoring and ensure the communication executives reply to all clients and monitoring the quality courtesy calls to offer necessary correction and enhance the client experience
- responsible for communication team and ensure notifying the clients with the unit readiness by all channels and follow-up on the handover process
- check the recording of call Center agents interacting with clients and monitoring the quality courtesy calls to offer necessary correction and enhance the client experience
Job Requirements
- Bachelor’s degree.
- Excellent use of MS Office
- Excellent verbal and written communication skills.
- Strong presentation & Problem solving
- Experience in Real- estate is a must
- Excellent in English