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Customer Relation Supervisor

Seldar Egypt
New Cairo, Cairo
Posted 1 year ago
80Applicants for1 open position
  • 37Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Responsible for monitoring and supporting the Team to ensure that after sales requests , inquiries and complaints are Handled professionally are per SLA
  • Handle escalation in a problem - solving Manner and work on avoiding their occurrence by digging into the root causes of Complaints 
  • Monitoring and ensure the communication executives reply to all clients and monitoring the quality courtesy calls to offer necessary correction and enhance the client experience 
  • responsible for communication team and ensure notifying the clients with the unit readiness by all channels and follow-up on the handover process
  • check the recording of call Center agents interacting with clients and monitoring the quality courtesy calls to offer necessary correction and enhance the client experience    

Job Requirements

  • Bachelor’s degree.
  • Excellent use of MS Office
  • Excellent verbal and written communication skills.
  • Strong presentation & Problem solving 
  • Experience in Real- estate is a must 
  • Excellent in English 

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