Job Details
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Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop and maintain strong relationships with customers in order to gain repeat business
- Help facilitate planning and execute the daily operations and sales of the rental center
- Analyses statistics and compile accurate reports
- Leverage Sales Managers in identifying and building relationships with prospective and current customers
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Assess and coordinate proper rental equipment for customers
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Engineering - Construction/Civil/ Architecture Installation/Maintenance/Repair Engineering - Mechanical/Electrical
- Skills And Tools:
Engineering, Heavy Equipment, Maintenance, Mechanical Engineering, equipment
Job Requirements
- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
- Heavy equipment ( soilmec - wolfkrane - crane - tower light - generators - fuwa ... )
- Hard worker
- List of customers
