Job Details
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Job Description
Collars are hiring a "Dispute Management Process Associate" for one of the multinational digital transformation companies.
General Responsibilities / Accountabilities:
- Codes and clear deductions
- Researches low complexity disputes and deductions for validity
- Proposes credits for valid queries
- If the deduction is invalid, provides proof to support collection efforts
- Reconciles accounts
- Escalates problem accounts
- Follows control and compliance regulations
Processes used:
- Resolve Dispute
- Resolve Deduction
- Audit Requests
- Audit Requests
- Archive Documents
- Retrieve Archived Document
- Destroy Archived Document
Job Requirements
Qualifications (Education/Experience/Certification):
- Preferably Bachelor’s Degree with a Business and Finance background
- Fluent English