Contact Center Quality Specialist
TEMPO -
Abbassia, CairoPosted 3 years ago32Applicants for1 open position
- 14Viewed
- 3In Consideration
- 0Not Selected
Job Details
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Job Description
- Develop a deep understanding and expertise in Tempo to effectively support the daily activity of the Quality Assurance team.
- Review 15+ customer support interactions daily (via chat, email, and phone) and help to identify common customer issues, improve the customer experience, and help standardize communication.
- Help mentor and coach team members to be successful Tempo representatives.
- Work cross-functionally at points to secure knowledge needed for documentation development and synthesize that information into the appropriate resources.
- Cover flexible hours; this position includes some on-call work, including nights and weekends.
Job Requirements
- 1 or more years of experience in Quality Assurance role in a CALL CENTER is a must
- Support/Operations role preferred.
- Passionate about technology and fitness.
- Strong written and verbal English communication skills with the ability to comfortably interact with cross functional teams.
- Experience with content creation, change management, and process documentation.
- Capable of giving and receiving feedback in an honest and respectful way.
- Natural problem solver with strong analytical and critical thinking skills.
