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Job Description
- Provide technical assistance to computer users.
- Answer questions or resolve computer problems for clients in person, via telephone, or electronically.
- Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Provide technical support for software maintenance or use.
- Monitor computer system performance to ensure proper operation.
- Read documents to gather technical information.
- Collaborate with others to resolve information technology issues.
- Resolve computer software problems.
Job Requirements
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Knowledge of principles and processes for providing customer and personal services.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the structure and content of the English language .
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Knowledge of the practical application of engineering science and technology.
