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Operations Supervisor - CS Call ...

Nile Projects & Trading
Alexandria, Egypt

Operations Supervisor - CS Call Center - Alexandria

Alexandria, EgyptPosted 1 month ago
82Applicants for1 open position
  • 41Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Communication Channel with CS team by sharing any updates from Retail Dep.
  • Coaching Customer Service Team to improve their performance and enhance quality delivered to our customers.
  • Supporting the team with any obstacles they might face or any concerns related to Hotline, Survey complaints & Tire Claims. “To coordinate with Senior which Areas to support to be properly organized”
  • PIC for Follow Ups sheet “to enter all data on daily basis of Hotline & Facebook inspections & Complaints” as well as checking with each Rep the level of satisfaction.
  • Check with Quality Assurance Supervisor their notes on CSR’ Hotline assurance , Survey assurance , Case Review &  Weekly Evaluation and add input to make a final analysis to share it with Team Leader Every 2 Rounds.
  • Responsible to train the new comers and to pay full attention the new comer while handling Hotline or Survey calls, transfers, reservations….. 
  • Typing and reporting all the customers comments in the daily report + Following up negative comments and find a solution with Area Supervisors’ assistance + Typing and reporting the follow up with the customers and update the reports

Job Requirements

  • At least two-year relevant experience in a senior position
  • Comfortable using computers.
  • Fluency in English is a MUST

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