Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Serve as the first point of contact for employees seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by employees
- Walk the employees through the problem-solving process
- Direct unresolved issues to the next level of support personnel – IT Manager –
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Job Requirements
- Bachelor of computer science or any equivalent bachelor, A+, N+, DHCP, DNS and CCNA
- 1 year in the same position