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Job Description
- Respond to input from customers and support managers to help identifying better ways of providing the service.
- Provide help and advice to customers.
- Communicate courteously with customers by telephone, email, letter and face to face.
- Investigate and solve serious customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
- Keep accurate records of discussions or correspondence with customers.
- Producing written information for customers after discussing it with company layer in a manner consists with the company customer care policy.
- Learn about our products and services and keep up to date with changes.
Job Requirements
- Bachelor's degree business administration or a related field
- Working knowledge of retail after sales processes and Customer services
- 1-3 years of experience.
- Excellent understanding of automotive systems
- Full professional proficiency in English
