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Senior Account Manager - Immediately Hiring

MWG
Nasr City, Cairo
Posted 3 years ago
82Applicants for1 open position
  • 68Viewed
  • 12In Consideration
  • 52Not Selected
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Job Details

Experience Needed:
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Job Description

Responsibilities:

  • Manage multiple accounts; develop positive working relationships with all customer touchpoints
  • Drive client retention, renewals, upsells, and client satisfaction
  • Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting, and QA
  • Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
  • Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal
  • Prepare campaign insights reporting, including analysis and research
  • Manage weekly campaign status documents for review
  • Work closely with Finance on billing set up and invoicing
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
  • Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management, and any troubleshooting necessary with pixels, creative assets, and campaign reporting
  • Provide input on new processes and workflows as needed
  • Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight

 

Job Requirements

  • 4+ years of experience in Account Management
  • Ex experience at an advertising agency is a must (ATL)
  • Female only
  • Very Presentable- so kindly update your wuzzuf PP or attach your PP in your resume
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • A focus on relationships, able to gain trust through communication, expectation setting, and completion of the planned deliverable
  • Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverable, scope, and tasks
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
  • Bachelor's Degree in an appropriate field of study or equivalent work experience
  • Strong analytical skills
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated
  • Working knowledge of computers and Microsoft office suite of services
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverable, scope, and tasks

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