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Job Description
- Responding promptly to customer inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Providing the customers with accurate, valid and complete updates of their orders.
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Being proactive in communicating with customers regarding problems or delays.
- Communicating with the internal departments to get the shipping updates of the orders.
- Following communication procedures, guidelines and policies.
Job Requirements
- Bachelor's Degree in Business Administration or any related field .
- Minimum 1–2 proven customer support experience.
- Fluency in English is a must.
- Excellent communication and presentation skills.
- Business writing proficiency.
- Excellent computer skills.
- Excellent time Management Skills.
- Ability to work under pressure.
- Quality focus.
