Technical Support Engineer & After Sales

Ultimatrue Engineering Industries -
Mansoura, DakahliaPosted 4 years ago

63Applicants for2 open positions

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Internal Maintenance and repair of the electronic boards.
Diagnose and troubleshoot technical issues, and ability to solve the faults on time.
Rapid Technical support by responding to customer inquiries and questions over the phone to solve the problems they face regarding products.
Provide prompt and accurate support to customers via phone, Whats-app and Mails.
Provide technical support (Installation/Maintenance) on site if customers encounter problems in operation or installation.
Following up clients after technical support for special cases.
Following up with System Engineering and R&D departments for any updates of products.
Escalate unresolved issues which are difficult to solve to System Engineering and R&D departments.
Ensure that all faults are properly daily recorded for all types of products, whether on paper or on the computer, with a monthly report sent to the responsible manager.
Prioritize and manage several open issues at one time with the responsible manager.

Preferred who has an experience in elevators.
BSC in Electronic or Mechatronics Engineering.
Males only.
Location : Mansoura
Well Knowledge of basic electronic circuits.
Ability to read the data sheet of the Electronic components.
Ability to troubleshoot and track the faults for a faster repair.
Ability of removal and installation the electronic components (Through hole - SMD).
Well Knowledge of basic classical control principles.
The ability to read and understand electrical drawings of control panels.
Proficiency in dealing with computers and MS Office.
The ability to clarify technical information to clients smoothly