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Customer Care Executive Italian- English

OceanAir Travels
Heliopolis, Cairo
Posted 4 years ago
104Applicants for1 open position
  • 74Viewed
  • 41In Consideration
  • 21Not Selected
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Job Details

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Job Description

  • OceanAir Travels is the fastest growing travel & tourism agency in the UAE, as well as the top ranked online travel service provider on the leading International Online portals.
  • We are looking for a Customer Care , should have exceptional interpersonal communication skills as he/she constantly needs to build a relationship with guests as well as the internal staff members

Responsibilities and Duties:

  • Anticipate guest needs and build rapport with customers
  • Address customer complaints and escalate to concern team when needed
  • Provide information about amenities, area, venues and promote services
  • Offer assistance with certain tasks like confirming travel arrangements, taking messages etc.
  • Responsible for informing the guest’s pickup time and clearing their general travel doubts.
  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Coordinate and manage communication between guests and Operations Team and follow up to ensure we resolve customer concerns.
  • Ensure clients have properly conveyed all the travel itinerary and pick-up time the night before the tour.
  • Communicating with our customers over the phone, Emails, Web chat, or any social media channels.
  • Sending a confirmation email to customers for there pick up time within 24 hours prior to the tour time.
  • Contacting customers 10 minutes before the pick-up time to make sure they are ready.
  • Connecting customers with the pick-up service at the pick-up time.
  • In case of any pick-up delay informing customers and following up the pick up until it is Done.
  • Contacting the customer during or after the tour to get the customer feedback.
  • Getting at least 5 stars review for each booking.
  • Managing customer complains or objection.
  • Removing and managing negative feedback from the customers.
  • Able to work in different shifts as per the company schedule
  • Monitor the reviews ranking for all products, guides and leaders

Job Requirements

Required Experience and Qualifications:

  • Fresh graduate are encouraged to apply
  • Proficiency in English; strong knowledge of Italian is a must
  • A customer-oriented and professional attitude
  • Familiarity with hospitality industry standards
  • Previous experience in the customer service, hospitality or any relevant industry
  • Diploma or BSc/BA in the Italian language
  • Diploma or BSc/BA in Hospitality, travel & tourism Management is a plus

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JobsCustomer Service/SupportCustomer Care Executive Italian- English