IT Support Team Leader

Easy Cash -
Heliopolis, CairoPosted 3 years ago

171Applicants for1 open position

Job Details

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Responsible for Day -to-day IT support Operations
focuses on keeping clients satisfied with company’s services through managing projects, fixing any reliability issues, tracking service metrics
Responsible of implementation for ITSM lifecycle including define SLA for company employees, OLA between IT Department different Teams, change managements, service catalog, and change management requests in systemized way using any of available products at the market
Provide service availability, outages, SLA compliances reports
Responsible of creation and implementation of customer self-service material and tools
Responsible for company identity management using active directory and azure active directory
Responsible for providing and manage modern workspace environment using O365
Responsible for securing and updating company employees’ endpoints
Works closely with other teams for network day to day support issues, break/fix issues, and scheduled maintenance.
Ensures practices and procedures are being followed by the IT Support team.
Coach and provide leadership, motivation and supervision of direct report.
Provide second layer of support for IT Support Team
Encourages knowledge-sharing, collaboration, and best-practice sharing among team members.

Minimum of 5+ years' experience in a cross-functional role in a mid to large-sized corporate environment supporting the following technologies:

Proven working experience in installing, configuring and troubleshooting Windows 10 Windows server 2012, 2016 & 2019 based environments.
Experience in Domain controllers (primary /secondary ...etc.) – File Servers, Print Servers -DNS Servers, and windows roles and services
Good knowledge and Experience with Microsoft operating systems, Active Directory & Domain architecture, Group Policy, DNS, OS security, and systems patching
Proven experience with WSUS and Microsoft SCCM
Extensive knowledge with ITSM framework and prior experience how to implement ITIL Framework.
Office 365 & and Azure Active Directory Knowledge
Active Directory Hybrid implementation experience
Solid experience in helpdesk Operations management