Business Development Senior Specialist

Description - External

Job Purpose

• Coordinate and Manage various Sales related activities & Processes
• Process Enterprise Sales orders on all used systems for & order management , ensure its compilation & system submission, handle all complaints related to orders & requirement , facilitate business ensuring efficient workflow on-time activation within the SLA, support in meeting the internal & external customer expectation

Report To Position Name

• TT creation for all received contracts and contracts review , close relevant orders after receiving the contracts
• Review Docs ensuring that it meets the agreed upon criteria.
• DTS entry of activated contracts on a daily basis.
• Submitting the suspension reports to sales team twice on daily basis
• Follow up on suspension release with the Sales team till order/contract completion
• Receive and Follow up on all Sales complaints with the concerned teams
• Receive & follow up on customer requirement/complaints regarding existing or new accounts and directing it to the right party.
• Reassigning the accounts according to the Hunters/Farmers criteria manually
• Assigning churned account based on received reports and the manager’s feedback
• Communicate new offers / processes to Sales team once announced to ensure full awareness
• Ensure entering the ESIMs (Emergency SIMs ) on DTS smoothly thus controlling the withdrawal of ESIMs to SPOCs
• Issue manual cases memo for corrective actions in case of any system/human error
• Responsible for official Sales documents formulation (e.g. Memos & presentations).
• Assist with internal Sales Communication Tasks
• Manage the Sales Processes tasks and responsibilities