Customer Service Team Leader
3Sixty -
Dokki, GizaPosted 3 years ago297Applicants for1 open position
- 23Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Assist selected Customers via several communication channels to directly or indirectly achieve customer satisfaction and assure product delivery
- The coordination of workflow between different teams(within the company) to guarantee the integrity of the workflow
- Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.
- Report team performance to the Management on a regular basis.
- Monitoring the efficiency and the accuracy of logging records of discussions or correspondence with customers.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Communicate and keep the team up to date with future management plans and align the team to such plans.
Job Requirements
Qualifications:
- Fluent English communication skills.
- Good Microsoft Office knowledge.
Experience:\
- +5 Years of experience, 2 years at least as Cs Team leader.
- Previous Medical Or dental experience is preferable.
Skills:
- Effective team player, equally able to work on their own
- Highly self-motivated/self.
- Problem solver who thinks outside the box.
- Results-driven – Customers Success is always front and center.
- Ability to confidently deal with people of all levels.
