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Job Description
- Set-up the following and Monitoring systems for efficiency performance department and operations of after-sales and maintenance
- Ability to create and Manage Modern and Advances Programs such as Call center programs and Short Number and CRM Program.
- Calculating expenditures and supervising maintenance budgets and estimating costs for their procedures.
- Ensure that all technicians and maintenance personnel adhere to safety rules.
- Organizing and performing the duties of technicians and maintenance staff.
- Contributing to identifying the necessary training needs for the department’s employees and approving them in coordination with the human resources department.
- Support home appliance service Strategy.
- Develop a qualified and efficient home appliance services team to execute the service plan.
- Make clear KPI to evaluate and improve the team work.
- Responsible for owning service center and third party performance Management
- Make accruing action plan to improve its performance and meet customer satisfaction
Job Requirements
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize and manage time effectively
- V. Good in Microsoft Office
- Superior organizational and time management skills, ability to perform without direct supervision
- Experience: From 7 To 12 years
- Enthusiastic and high-energy with strong interpersonal skills
