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CRM Supply Specialist

Umano
Nasr City, Cairo
Posted 4 years ago
52Applicants for1 open position
  • 14Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

The Job Role:

  • Define and improve couriers communication strategies for all our entities.
  • Co-elaborate the couriers retention strategy for Delivery Hero entities.
  • Monitor and measure relevant couriers retention KPI’s.
  • Challenge, guide and support local entities in retaining their delivery fleet.
  • Builds campaigns & automated flows in our CRM tool across multiple channels, such as email, push notifications, SMS and in-app.
  • Continuously implement and improve automation across the couriers lifecycle stage aiming at engaging and retaining couriers and/or reducing local team manual workload.

Job Requirements

  • At least 2-3 years of working experience in the field of CRM or multi-channel marketing.
  • Innovative, growth hacking attitude.
  • You’re analytical as well as data-driven but also have an eye for great content which enables you to plan, create, introduce and develop successful CRM approach.
  • Detail-oriented, motivated, dynamic, proactive and work well in a fast-paced environment.
  • An expert collaborator, you can work in international and cross-functional teams and deliver results.
  • You are familiar with loyalty, retention programs and the customer life cycle concept.
  • Basic HTML (basic).
  • Experience in working with CRM and campaign management tools (Braze is a plus).
  • SQL is a plus.

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