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Job Description
- Implement integrations requested by customers
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal backend systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
- Automating and orchestrating workloads across multiple public cloud providers.
- Support internal and external customers on multiple platforms.
- Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
- First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
Job Requirements
- Bachelors in computer science/engineering or relevant technology degree. Master degree is a plus.
- Automation experience with at least one configuration/ deployment management system such as Google Deployment Manager, Terraform, Chef (directly or via AWS OpsWorks), Puppet, Ansible, AWS Cloud Formation, Salt, or other such tools.
- Experience working at least one of the following languages: Node.js, Python, PHP, Ruby, and Java. Proficient with git and git workflows.
- Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast-paced, DevOps environment.
