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Job Description
- Actively and effectively manage each operations team and guide the managers and the team members on work aspects and day-to-day tasks.
- Consult with internal teams to identify strategic solutions to their business problems.
- Manage internal engagements, meet project and deliverable timelines, ensuring the accurate and timely completion of deliverables.
- Establish analytical strategies, team direction, resolve problems and provide guidance to members of engagement teams.
- Adapt departmental plans and priorities to address business and operational challenges.
- Building an organized system for the deliverables transmission between all individual departments starting from delivering questionnaires from Field to Quality control then entering Data processing till delivering the data/ outcome to the clients.
- Ensure DP team is following high quality standards of data cleaning, coding and entry.
- Preparing job objectives and appraisals for team head.
- Ensure the quality control team is following the highest standard of quality control through editing, back check, call back quota and check the respondent’s profile.
- To head the field team members as well as managing the entire field force including interviewers that the hires on different projects from time to time.
- Prepare fieldwork costs for studies proposals/RFQ
- Hiring new team and training them, create pool of interviewer(s)/Supervisor(s) continuously.
- Providing recommendations and complains solutions to the client.
- Monitoring and controlling the deadlines of all projects.
- Supervise the call center team while monitoring that the Call Center Manager is handling team recruitment / replacement.
- Monitoring the planned VS achieved targets for team members.
- Preparing job objectives and appraisals for team head.
- Train the team on developing & designing reports from extracted data by SAP, CRM, Engagor
Job Requirements
- Strong managerial & analytical skills.
- Excellent written and verbal communication skills
- Excellent command of written and spoken English.
- Project Management skills.