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Customer Service Representative

Al Deyaa Group
6th of October, Giza
Posted 4 years ago
233Applicants for1 open position
  • 217Viewed
  • 38In Consideration
  • 140Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Effectively manage large amounts of calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Raising customer's requests on CRM.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

Job Requirements

  • Good knowledge of relevant computer programs and telephone systems.
  • English speaking candidates only can apply (95% of our client base are English speakers only).
  • Interpersonal skills.
  • Cool-tempered and able to handle complaints.
  • Graduated only.
  • A resident near 6th October ( Egypt- Giza) or nearby.

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