Senior Software Technical Support Engineer
Onecard -
Nasr City, CairoPosted 3 years ago28Applicants for1 open position
- 19Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide Technical Support to Software Users.
- Identify root causes of technical issues in production and out of box failures.
- Create Technical Documents and Manuals
- Provide direct technical support to developers building experiences for Magic Leap,
- Delivering the highest level of developer satisfaction
- Overcome developer challenges by crafting better samples, tutorials, and guides
- Engage with our operations and engineering teams to build, drive and improve our tools and processes
- Study and recommend corrective solutions for enhancing manufacturing efficiency.
- Interact with project teams for new products development giving insights from technical issues of previous products.
- Assist in support hours of operation and off hour production emergencies.
Job Requirements
- +4 years experience in the software engineering field.
- A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- Excellent problem solving, troubleshooting and debugging skills
- Advanced experience with mysql server.
- Strong experience and knowledge of front-end and back-end programming languages, such as Java Spring boot, angular, and node js.
- Familiarity with Linux, eclipse, and different ticketing systems.
- Excellent communication skills both written and verbal. Able to communicate complex technical issues via email and in person.
- Great interpersonal skills.
