Sr. Application Support Engineer

AFKAR Technology -
Cairo, EgyptPosted 3 years ago

37Applicants for1 open position

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Receive, investigate and solve support cases concerning third-party applications through email, phone, and meetings.
Test the modifications implemented on applications developed by the vendor or in-house before deploying to live servers.
Assist in improving users’ experience and increase their knowledge in applications.
Perform servers patching as scheduled by the corporate systems and security teams.
Perform a periodical health check on servers to ensure proper functionality.
Conduct periodical meetings with vendors to track support cases, have an overview on the upcoming releases and new features, and prepare a plan for the future updates and user’s training.
Document all aspects of architecture, including; data structures, logical processes, hardware and OS environment, interfaces with other systems, internal and external checks and controls and security measures, etc.
Document installation and technical manuals and update them when needed.
Organize and lead periodical sessions with users to gather, understand, and document business requirements developed by vendors or in-house.
Provide user training on third-party applications and new releases for new hires and team members. Share technical and product knowledge with team members by organizing and providing product and technical training sessions as needed.

Bachelor's degree in Computer Engineering or Information Technology.
A minimum of 3-6 years’ experience in application support with up-to-date technologies.
Experience in handling technical support cases, preferably in a large or multinational enterprise.
Experience in backend databases in particular Oracle, and Oracle reporting.
Experience in POS Hardware, POS application,….
Payment gateway, loan origination business concept is a plus

Experience in the following is a plus:

Good command of Arabic and English.
Good communication skills (written, verbal, and listening).
Able to build partnerships and work well in teams.
Can identify, recommend, and implement solutions for problems. Capable of making timely decisions and anticipating consequences.
Ensure deliverable is always of high quality.
Able to work effectively under pressure and tight deadlines.