Customer Service Representative
Kazary -
Obour City, CairoPosted 4 years ago86Applicants for2 open positions
- 72Viewed
- 13In Consideration
- 49Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
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Salary:
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Skills And Tools:
Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Take opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Excellent communication skills
- Bachelor degree
- Good communication skills.
- Negotiation skills
- Excellent knowledge of MS Office
- Ability to learn about products and services and describe/explain them to prospects
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Age: Maximum 28
- Females Only
