Job Details
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Job Description
Job Role & Responsibilities:
- Providing courteous and professional phone support to customers.
- Updating customers account data, as required.
- Managing inbound calls in a timely manner.
- Assist in resolving customers inquires/complaints .
- Maintains and improves quality results by adhering to standards and guidelines.
- Fulfils all duties as communicated and assigned by the call center supervisor
- Preforms other duties as assigned.
Job Requirements
Job Requirements:
- Bachelor degree
- Fresh Graduates are welcomed to apply
- 0-2 years’ experience in a similar role
- Very Good English Language
- Excellent PC skills (Microsoft Office: Word, Excel & PowerPoint).
- The ability to respond to common inquiries in effective verbal and written communication skills.
- Age: 22 - 27
- Gender: Females
- Working hours: 09:00 a.m - 5:00 p.m
- Days Off: 1 day off
General Requirements
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different situations.
- Ability to multi-task under pressure & meet deadlines.
- Highly presentable
- Strong teamwork, troubleshooting & problem-solving skills