Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
The Information Technology Operation Manager (ITOP) manages IT operation across corporate branches. He manages the Service desk team, Systems, and database administrators. He/She is responsible for the following:
- Manage the implementation, changes excursions, and maintenance of Infrastructure including LAN/WAN connectivity, Systems and application servers, storage, database administration, access management, data center, Disaster recover, availability firewall, and Internet tools and appliances.
- Manages Projects related to implementations of Infrastructure and IT delivery quality and management.
- Conducts researches, contact vendors when needed to introduce new technologies and advancement of existing technology solutions.
- Ensure IT operation coverage and availability to it when needed. Instigate improvement to IT environment as needed.
- Responsible for developing all templates, forms, procedures, role definitions and determination of tools requirements needed to grantee IT quality management.
- He / She develop service improvement plans (SIPs).
- Manage security credentials across systems.
- Cooperate with Application and ERP team to introduce HW and design appropriate sizing.
- Report work regularly as planned and required.
- Lead and manage vendors and contractors for Infrastructure and systems external support resources
- Proactively report team performance and work progress.
- Support application and ERP environment and provide technical support.
- Further develop, assist and support the implementation of work processes such as ITIL framework. Responsible for ensuring proper documentation in place and according to the IT department standard procedures.
- Participate in any activities related to IT as directed by the IT Director.
Job Requirements
- Bachelor Degree in Business Management, Computer Science, Information Systems, or other relevant disciplines.
- 5+ years of past experience in IT management position
- 10+ years of experience in IT Systems Infrastructure, e-mail / MS Exchange, Windows domain, SQL server, Network switches, routers.
- Experience in Administrating Application and ERP solutions.
- Certification in Network administration, Systems is plus
- PMP certificate is plus
- Healthcare experience would be advantageous