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IT Operations Manager

Cairoscan
Mohandessin, Giza
Posted 4 years ago
346Applicants for1 open position
  • 40Viewed
  • 16In Consideration
  • 0Not Selected
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Job Details

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Job Description

The Information Technology Operation Manager (ITOP) manages IT operation across corporate branches. He manages the Service desk team, Systems, and database administrators. He/She is responsible for the following:

  • Manage the implementation, changes excursions, and maintenance of Infrastructure including LAN/WAN connectivity, Systems and application servers, storage, database administration, access management, data center, Disaster recover, availability firewall, and Internet tools and appliances.
  • Manages Projects related to implementations of Infrastructure and IT delivery quality and management.
  • Conducts researches, contact vendors when needed to introduce new technologies and advancement of existing technology solutions.
  • Ensure IT operation coverage and availability to it when needed. Instigate improvement to IT environment as needed.
  • Responsible for developing all templates, forms, procedures, role definitions and determination of tools requirements needed to grantee IT quality management.
  • He / She develop service improvement plans (SIPs).
  • Manage security credentials across systems.
  • Cooperate with Application and ERP team to introduce HW and design appropriate sizing.
  • Report work regularly as planned and required.
  • Lead and manage vendors and contractors for Infrastructure and systems external support resources
  • Proactively report team performance and work progress.
  • Support application and ERP environment and provide technical support.
  • Further develop, assist and support the implementation of work processes such as ITIL framework. Responsible for ensuring proper documentation in place and according to the IT department standard procedures.
  • Participate in any activities related to IT as directed by the IT Director.

Job Requirements

  • Bachelor Degree in Business Management, Computer Science, Information Systems, or other relevant disciplines.
  • 5+ years of past experience in IT management position
  • 10+ years of experience in IT Systems Infrastructure, e-mail / MS Exchange, Windows domain, SQL server, Network switches, routers.
  • Experience in Administrating Application and ERP solutions.
  • Certification in Network administration, Systems is plus
  • PMP certificate is plus
  • Healthcare experience would be advantageous

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