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Job Description
We’re seeking to hire an experienced quality assurance specialist/analyst to do Interpret, build upon, and comply with company quality assurance standards, processing through records and tracking systems, including root cause and corrective actions.
- Provides Product Manager with weekly performance feedback on the different channels.
- Identify failures and potential failures to recommend action plans/preventive actions and communicates results with the concerned management.
- Assists in developing, creating, and implementing various quality processes and procedures.
- Validate and brief investigations team when required and ensure accurate meaningful reports prepare within previously agreed timescales.
- Adhere to all communicated targets, monitoring targets, frequency, and schedules.
- Remain knowledgeable on project information by keeping the training manual updated, and taking various assigned engagements if needed.
Job Requirements
- Bachelor`s degree in Information Technology, Management Information System, Computer Engineering and/or IT related courses degree holder.
- 1 - 3 years experience in using and handling the area of CRM with all its aspects is a must, and a call center metrics background would be highly needed.
- Data modeling experience in building Logical and Physical data models.
- Good at using Excel intermediate tools and other Microsoft products including Outlook, Calendar and with good knowledge in how the data flow while reporting.
- Strong verbal and written communication skills.
- Strong project and time management skills with a proven ability to focus on priorities, solve problems and meet deadlines.
- Excellent presentation skills & details oriented.
