Customer Onboarding Specialist

Paymint -
Cairo, EgyptPosted 2 years ago

49Applicants for1 open position

Job Details

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Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on PayMint tools, capabilities, and best practices to simplify adoption and align expectations
Ensure customers receive superior service
Collaborate with the sales, finance, operations, and Tech teams
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of PayMint tools
Establish strong relationships with new customers and deepen relationships with existing customers
Initiate and lead the incident handling process and gather required resources to remediate issues as quickly as possible.
Perform system monitoring and act when necessary
Provide business impact updates (in verbal and written form)
Prepare customer-facing communications for status updates and incident reports
Provide required notifications and updates on all incidents within established service levels

Min. Bachelor’s degree in Business or related fields.
6 months to 1 year of relevant Operation or Customer onboarding experience preferable in fin-tech, banking or finance industry.
Able to commence immediately/ within short notice period.

Behavioral Competencies