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Outsourcing Technical Support Specialist

Interact Technology Solutions - Maadi, CairoPosted 1 month ago
40Applicants for1 open position
  • 12Viewed
  • 7In Consideration
  • 4Not Selected
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Job Details

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Job Description

  • Complete the installation of new solutions related to personal banking group.
  • Required to install Windows servers, IIS, software according to standard procedures and related product administrator guide Standards.
  • Act as a SPOC for IT infrastructure team during the contract period.
  • Will also be responsible of troubleshooting technical issues related to the assigned projects during implementation phase only.
  • Engage with other vendors during the projects implementation as per assigned tasks from head of IT infrastructure.
  • Will coordinate projects IT infrastructure activities between vendor, project manager, and local IT team.
  • Responsible to provide up-to-date details and information on assigned projected progress and status including but not limited to, project activities, technical documentation, system configuration sheets

Job Requirements

  • A college degree or diploma and/or equivalent experience.
  • Minimum 3 years of experience in Information Technology Infrastructure and Systems Administration.
  • Advanced knowledge of installations, management and troubleshooting of Windows Server
  • Good knowledge and Experience with Microsoft operating systems, Active Directory & Domain architecture, Group Policy, DNS, OS security, and systems patching
  • Advanced hardware & software troubleshooting skills.
  • Experience in banking industry systems is desirable, but not mandatory.
  • Good team player with the ability to work very effectively in a collaborative and team-oriented manner with other teams. Must have initiative and a positive work attitude and must be a quick learner. Must be confident, eager and willing to take on new challenges. Must be cooperative with good interpersonal, negotiation and conflict resolution skills.

Additional Requirements:

  • Service Period is 1 Year
  • Resource will work from Company Premises in Egypt – New Cairo, 9 X 5.

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JobsInstallation/Maintenance/RepairOutsourcing Technical Support Specialist