French Speakers Call Center
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Job Details
Skills And Tools:
Job Description
We are recruiting French-speaking candidates for a Canadian telecommunications account, with a perfect command of the French language and having a technical base.
• Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Serve as a resource to other support personnel
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Job Requirements
We are recruiting French-speaking candidates for a Canadian telecommunications account, with a perfect command of the French language and having a technical base. -
- Required Experience 0-1 Years
- Alexandria Candidates are welcome to apply.
- We offer a contract with an attractive salary, including Kpis and Bonus. -
- Paid training. - Social and medical insurance (including family member if you wish) - Transport service covering Cairo (Dokki, Midan Libnan, Haram, Fesal, Maadi, Madinet Nasr, Masr el Gedida) and door to door for girls. -
- A 9am shift from work with one hour break, and shifts can end at 2am. -
- The job is in Smart Village October 6th. Xceed (smart village) Cairo Alex Desert Road, km 28.