Coordinator - Airport Control Centre

MAIN OBJECTIVE OF ROLE
To collate and disseminate all relevant information from Airport control Centre to the Airport team in the Hub and outstations to improve On Time Performance (OTP) and other Key Performance Indicators (KPIs) including those related to safety, customer service and quality.

KEY RESPONSIBILITIES

1. Monitors and analyses all delayed flights and provides recommendations to facilitate the process of connecting passengers and ensures action plans are executed to the airport.
2. Communicates with the Reservation team to ensure that all misconnected passengers are rebooked appropriately based on the decisions taken.
3. Coordinates with the airport team (Hub and outstations) to determine the most appropriate action and provides final recommendation superior for action.
4. Provides all communication with handling agents, other airlines (OAL)for any passengers and baggage not through checked-in from the origin station.
5. Follows up on any action plan decided with relevant stakeholders for any passengers and baggage not through checked-in from the origin station. 
6. Liaises with NCC and airport team for any aircraft changes to ensure all passengers and baggage are efficiently handled.
7. Monitors CCTV for the critical flights and escalates any potential delay to the relevant stakeholders (GHA, FZ ramp team, Fuellers, etc).

Qualifications

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education Level Required

• High School Diploma (or equivalent)
• Airport Operations experience

Education / Experience Specific Requirements

• Preferred No. of Years (with Relevant Degree) - 2
• Preferred No. of Years (without Relevant Degree)-4

CORE COMPETENCIES

• Customer Focus 
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
   

ISR Requirements
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.