Care Advisor (Customer Service Agent) - Allianz Partners
NEXtCARE -
New Cairo, CairoPosted 1 year ago114Applicants for18 open positions
- 74Viewed
- 6In Consideration
- 103Not Selected
Job Details
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Job Description
- Responding to queries regarding cover, claims, hospitalization, and complaints through phone, email, live chat.
- Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow-up on individual cases
- Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
- Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required.
- Multi-tasking of daily assigned workload, ad hoc assignments, and follow-up on individual cases.
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.
Job Requirements
- Medical Background isn't required.
- Experience in a customer-facing role.
- Previous experience in a Call Centre environment would be beneficial.
- Previous experience in an Insurance or Medical environment would be beneficial
- Experience working in a pressurized environment with tight deadlines.
- Strong Knowledge of Microsoft Office ( Excel, Word)
- Applicants must be flexible to work within our rotating shift patterns.
- Fluency in English is a must.
- Fluency in German is a plus.
