Senior Systems Engineer\Managed Services (Microsoft)

POSITION PURPOSE

Responsible for the ongoing maintenance, growth, and development of a large-scale Web server farm

MAIN RESPONSIBILITIES AND DUTIES 

• Updating the technical documentation and the team knowledge base.
• Developing processes and procedures for ongoing management of the system environments.
• Research and recommend innovative, and where possible automated approaches for system administrations tasks.
• Prioritizing and managing several open cases at one time based on agreed service levels, escalating issues within the organization.
• Mentor and develop junior team members of system engineers as required.
• Assess new technologies and products, applying industry best practices and methodologies to engineering and operations activities.
• Provide On-Call consulting advice and technical support to external/internal customers regarding specific operational/applications issues.
• Proactively monitor system capacity and produce regular capacity planning reports to show current systems capacity utilization and growth trends, work with management to add capacity as needed.
• Participate in the overall secure design and performance of system/servers’ environment.
• Identify approaches that leverage our resources and provide economies of scale.
• Conducting periodic safety tests of system performance, reliability, and load, assists the service desk and operations in resolving system performance issues.
• Take lead in resolving operational issues, perform root cause analysis, and implement necessary corrective actions to prevent reoccurrence